Our Company
The focus of our company is on mail, parcels and e-commerce in the Netherlands, as well as Germany, Italy and the U.K.
The choice to focus on these areas is a logical consequence of our activities. The number of goods ordered online is growing all the time, which means we are delivering more and more parcels, in the domestic as well as the international market. Mail, in the form of direct marketing or printed advertising material, is an important catalyst for e-commerce.
We are also increasingly providing direct support for e-commerce, by offering ready-made webshops, or by managing the complete logistics process for online retailers. A reputation for reliability and the biggest retail network in the Netherlands are a great asset in this regard.
We see ourselves as providing the missing link between the physical and the online world. There are lots of opportunities for development and growth, both at home and abroad.
PostNL in numbers
| At 31 December 2010 | |
|---|---|
| Employees | 77,155 |
| Depots/hubs | 456 |
| Vehicles | 5,212 |
| Retail outlets in the Netherlands | 2,750 |
| Addressed postal items in the Netherlands | 4,070,000,000 |
| - per delivery address | 513 |
| - per delivery day | 13,300,000 |
| - per FTE | 169,000 |
| Addressed items in UK, Germany, Italy | 4,600,000,000 |
| Unadressed items | 10,300,000,000 |
| Parcels | 96,000,000 |
| Financial results 2010 | € million |
|---|---|
| Revenues | 4,293 |
| Operating income | 480 |
| Corporate responsibility numbers 2010 | |
|---|---|
| CO2 emissions | 83 kilotonnes |
| CO2 efficiency index | 70.4 |
| Fatal accidents (incl. subcontractors) | 1 |
| Customer satisfaction | 89% |
| Employee engagement | 54% |