International Service Alerts

Circumstances which can influence the transit time of your international mail

Below you find an overview of the current international service alerts.

The International Service Alerts are also available in Dutch.

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Contact

If you have any questions concerning the International Service Alerts then please feel free to contact us via internationalmarketing@postnl.nl.

Current events

United Kingdom

Date:
22 September 2016
Expected delay:
22 September 2016
Country:
United Kingdom
Reason for service alert:

International mail flows to the United Kingdom have recently been subjected to increased surveillance measures by the UK Border Force. These more intensive checks are designed to improve public safety but of course may delay the processing and delivery of your mail and parcel shipments both to and from United Kingdom.

France

Date:
15 September 2016
Expected delay:
15 September 2016
Country:
France
Reason for service alert:

Hereby we would like to inform you that LaPoste announced a strike on the 15th of September. Therefore please expect possible delays in the processing and delivery of your mail and parcel shipments to and from France.

Australia

Date:
15 September 2016
Expected delay:
12-18 September 2016
Country:
Australia
Reason for service alert:

On behalf of Australia Post we’d like to inform you about a strike between the 9th of September and the 12th of September, by staff of the Department of Immigration and Border Protection who are responsible for customs clearance in all inbound offices of exchange. The strike has ended formally, but could potentially cause delays to inbound mail sent in the week before the 9th of September. Backlogs built during the strike could cause potential delays to extend to the week after (September 12 – 18). Apologies for any inconvenience that may be caused by this strike and we thank you for your understanding.

Italy

Date:
26 August 2016
Expected delay:
Unknown
Country:
Italy
Reason for service alert:

On behalf of Poste Italiane, we would like to inform you that Central Italy has been severely affected by the strong earthquakes which have occurred during the night of the 24th of August. The areas affected by these earthquakes are Lazio, Marche and Umbria. Delays are being experienced in the transport of all inbound/outbound mail and parcels in these areas. We thank you for your understanding and will update you as soon as the situation returns to normal.

Somalia

Date:
26 August 2016
Expected delay:
Unknown
Country:
Somalia
Reason for service alert:

We would like to inform you that it is not possible to distribute any mail or parcels to Somalia due to the unstable general safety in the country. Received items with destination Somalia will be returned to sender and if there is no sender's address available unfortunately we’ll have to dispose of it. We will keep you informed about the situation.

Yemen

Date:
24 August 2016
Expected delay:
Unknown
Country:
Yemen
Reason for service alert:

Earlier we have already informed you that it is not possible to distribute any mail or parcels to Yemen due to the unstable general safety in the country. This continues to apply and we do not expect this to change in the short term. We would like to inform you that received items will be returned to sender and if there is no sender's address available unfortunately we’ll have to dispose of it.

Portugal, Turkey & USA

Date:
29 July 2016
Expected delay:
Unknown
Country:
Portugal, Turkey & USA
Reason for service alert:

Please be informed that due to capacity issues at various airlines delays might occur for destinations Portugal, Turkey and USA (Chicago & San Francisco). It affects mail and parcels that are being sent via the Netherlands to these destinations. Currently, we are exploring different delivery routes to ensure possible delays are kept to a minimum.

Peru

Date:
26 July 2016
Expected delay:
Until 1 August 2016
Country:
Peru
Reason for service alert:

Please be informed that due to National Holidays from Thursday 28 July to Sunday 31 July 2016 there will be no mail and/or parcels distributed in or to Peru. All services will be resumed on 1 August 2016.

Archive

China

Date:
13 July 2016
Expected delay:
Unknown
Country:
China
Reason for service alert:

We would like to inform you that severe floods in China in the provinces of Hubei, Hunan, Anhui, Jiangsu and Zhejiang (postcodes in the following ranges: 430000–443000, 410011–427000, 230000–247000, 210000–226000, 310000–325800) are impacting the collection and delivery of all mail and parcel products since the 6th of July. Residents have been evacuated and roads and properties are flooded. We thank you for your understanding and will keep you updated on the situation.

Indonesia

Date:
28 June 2016
Expected delay:
2 - 10 July 2016
Country:
Indonesia
Reason for service alert:

Hereby we would like to inform you that the customs clearance process of Pos Indonesia will not be operating from 2 to 10 July 2016. All items received during this period will be processed at the earliest on 11 July 2016. Therefore please expect delays in the processing and delivery of your mail and parcel shipments.

Belgium

Date:
23 June 2016
Expected delay:
24 June 2016
Country:
Belgium
Reason for service alert:

Hereby we would like to inform you that Bpost announced a nationwide 24-hour strike on the 24th of June. Therefore please expect delays in the processing and delivery of your mail shipments. Both the inbound and outbound operations are affected. We will keep you informed about the situation.

France

Date:
23 June 2016
Expected delay:
23 June + 28 June 2016
Country:
France
Reason for service alert:

We would like to inform you about a nationwide strike in France on the 23th and 28th of June. Therefore please expect delays in the processing and delivery of your mail and parcel shipments to and from France. We will keep you informed about the situation.

Finland

Date:
27 May 2016
Expected delay:
From 28.06.2016 until 31.07.2016
Country:
Finland
Reason for service alert:

Posti Ltd. (Finland) informed us about delays in the mail delivery in Northern Finland. The Rovaniemi Airport is closed from 28.06.2016 until 31.07.2016 due to maintenance work. Letters and newspapers sent from or addressed to postal codes 97-99 will take one extra day to deliver due to the closure. The closure will not have affect on the delivery of parcels. We will keep you informed about the situation.

Poland

Date:
8 June 2016
Expected delay:
Unknown
Country:
Poland
Reason for service alert:

We would like to inform you about a strike of customs in Poland since the 6th of June. Mail and parcels destined for Poland have been held back in Warsaw until the items can be submitted to customs clearance. 

As soon as we know more about the strike termination we will inform you again.

Jemen

Date:
23 May 2016
Expected delay:
Unknown
Country:
Yemen
Reason for service alert:

Earlier we have already informed you that it is not possible to distribute any mail or parcels to Yemen due to the unstable general safety in the country. This continues to apply and we would like to inform you that received items will be returned to sender and if there is no sender's address available unfortunately we’ll have to dispose of it.

Belgium

Date:
8 June 2016
Expected delay:
13 June 2016
Country:
Belgium
Reason for service alert:

Hereby we would like to inform you that Bpost announced a 24-hour strike on the 13th of June. Therefore please expect delays in the processing and delivery of your mail shipments. Both the inbound and outbound operations are affected. 

We will keep you informed about the situation

France

Date:
8 June 2016
Expected delay:
14 June 2016
Country:
France
Reason for service alert:

We would like to inform you about a nationwide strike in France on the 14th of June. LaPoste will also participate in this so therefore please expect delays in the processing and delivery of your mail and parcel shipments to and from France.

Australia

Date:
8 June 2016
Expected delay:
Unknown
Country:
Australia
Reason for service alert:

We would like to inform you that severe floods in Tasmania are impacting the collection and delivery of all mail and parcel products since the 6th of June. Residents have been evacuated and roads and properties are flooded. 

We thank you for your understanding and will keep you updated on the situation.

Belgium

Date:
31 May 2016
Expected delay:
31 May - 3 June 2016
Country:
Belgium
Reason for service alert:

Hereby we would like to inform you that we experience delays in Belgium due to nationwide strikes in the transport sector. These strikes and blockages continue to take place until Friday the 3th of June, therefore please expect delays in the processing and delivery of your mail and parcel shipments. Both the inbound and outbound operations are affected.

France

Date:
27 May 2016
Expected delay:
Unknown
Country:
France
Reason for service alert:

Earlier we have already informed you that we experience delays in France due to nationwide strikes in the transport sector. These strikes and blockages continue to take place, therefore please expect delays in the processing and delivery of your mail and parcel shipments. Both the inbound and outbound operations are affected

Several European Countries

Date:
13 May 2016
Expected delay:
26 May 2016
Country:
Austria, Croatia, Poland, Portugal and Switzerland
Reason for service alert:

Several European countries have a national holiday on coming Thursday 26 May (Corpus Christi). This means that on that day there will be no deliveries or shipments of (international) mail and/or parcels. This applies for Austria, Croatia, Poland, Portugal and Switzerland. On Friday 27 May services will be resumed as normal again.

Italy

Date:
23 May 2016
Expected delay:
23 May 2016
Country:
Italy
Reason for service alert:

On behalf of Poste Italiane, we would like to inform you that Lombardia regional unions of the workers have announced a 24-hours strike starting Sunday night (22 May) that could cause a delay in processing inbound and outbound volumes and could possibly lead to backlogs after the end of the strike. 

The strike may impact collection and delivery services for the following zip codes: 

From 20010 to 27999 

From 46010 to 46999 

In addition, also unions of the workers of ATA handling company operating in Linate airport, have suddenly announced a strike from Friday (20 May) noon. This may cause a delay in processing inbound and outbound volumes landing or departing to/from Linate. 

We thank you for your understanding and will keep you informed about this situation.

France

Date:
18 May 2016
Expected delay:
Unknown
Country:
France
Reason for service alert:

We would like to inform you that we experience delays in France due to nationwide strikes in the transport sector. These strikes will take place until the end of this week. Please expect delays in the processing and delivery of your mail and parcel shipments. Both the inbound and outbound operations are affected. We will keep you updated about the situation.

The Netherlands

Date:
27 April 2016
Expected delay:
27 April 2016 and 5 May 2016
Country:
The Netherlands
Reason for service alert:

Please be informed that Wednesday 27th of April and Thursday 5th of May 2016 are public holidays in the Netherlands. On these days there will be no collection or delivery made by PostNL. Should you have any questions and/or concerns regarding this, then please do not hesitate to contact your accountmanager.