Online Tracking

Follow your mail and parcels anywhere, anytime

With our online tracking service, you can check the delivery status of your shipment quickly and easily. Please note that mail and parcels do not necessarily travel through the same distribution network. As a result, there may be differences in the tracking information we are able to show. For this reason, we distinguish between mail and parcel deliveries.

Mail deliveries

Online tracking is non-standard for deliveries via our mail network, which include regular mail and Economy Packets. You may however choose to send these as registered mail, which is a trackable service in the case of the following destinations.

Country list for sending Registered Mail and Packet Extra

How it works

Follow these steps to track your shipment online. 

  1. Enter your tracking code on postnl.com
    The tracking code is a unique combination of letters and numbers that is used to identify your shipment.
  2. Enter the country of destination 
  3. Enter the addressee’s postcode (depending on the country of destination)
    Depending on the country of destination, you will need to enter a postcode (due to relevant privacy laws). 
  4. Hit ‘Track’ to view the delivery status of your shipment
    An estimated delivery date will be shown for your parcel. In some cases a delivery window will be specified as well.

No tracking information available?

Don’t worry if your search did not produce any results, or if the delivery status appears to be unchanged. Our registered mail network is one of the most reliable in the world, so in most cases delivery will have taken place as scheduled. 

The fact is that we rely on our international delivery partners to supply tracking data. However, they are not obliged to share this information.

Parcel deliveries

Tracking is standard for deliveries via our parcel network. Online parcel tracking is available for the following destinations.

Country list for sending Parcels

How it works

Follow these steps to track your shipment online.

  1. Enter your tracking code on postnl.com
    The tracking code is a unique combination of letters and numbers (usually beginning with ‘3S’ or ‘2S’) that is used to identify your shipment. Tracking codes are supplied via e-mail when your parcels have been prepared for shipment. In the case of online purchases by consumers, the tracking code is usually included in the order confirmation e-mail. 
  2. Enter the country of destination
  3. Enter the addressee’s postcode (depending on the country of destination)
    Depending on the country of destination, you will need to enter a postcode (due to relevant privacy laws).
  4. Hit ‘Track’ to view the delivery status of your shipment
    An estimated delivery date will be shown for your parcel. In some cases a delivery window will be specified as well.

No tracking information available?

Don’t worry if your search did not produce any results, or if the delivery status appears to be unchanged. We rely on our international delivery partners for accurate tracking information. Occasionally they are unable to provide up-to-date information. In most cases, however, delivery will have taken place as scheduled.

Delivery times

Delivery times vary depending on the country of destination. For more information, please refer to Transit delivery times.