Frequently Asked Questions Frequently asked questions about Mail & Parcels. Mail Are there any restrictions in terms of items that cannot be delivered by mail? Are there any restrictions in terms of the design of mail items? Can Registered Mail be delivered to any destination in the world? Do I need to fill out a customs form for my shipment? How can I make sure that my international mail is delivered to the addressee only? How do I make sure that my international mail is addressed correctly? How does PostNL’s delivery quality compare with other postal service providers? I have a question about my Registered Mail delivery. Who should I contact? I’m a business customer and would like to use one of your products or services. Can you help me? Is online tracking available for all Registered Mail deliveries? What happens if items cannot be delivered? What is the best delivery solution for items worth more than € 50? When will my mail be delivered? Parcels Do my deliveries come with insurance coverage? Does PostNL offer collection services? Does PostNL provide confirmation of delivery for deliveries within the EU? How many parcels do I need to send in order to qualify for a business contract? I am expecting a parcel but I do not have a tracking code. What should I do? I have missed delivery of my parcel(s). What should I do? Online tracking results indicate that my parcel has been ‘delivered’ but I have not received my parcel. What should I do? Tracking results indicate that my parcel is in a different country than its intended destination country? What should I do? What are the transit times for international deliveries? What identification documents do I need to pick up my parcel? What is the maximum size per parcel? What is the maximum weight per parcel? Will my customers be able to return parcels free of charge? Will my parcel be delivered to a neighbouring address if I am not at home? Consumers For enquiries regarding the status of your shipment, please contact your sender or ask one of our employees via Twitter. Twitter Feedback within 60 minutes (during office hours) via @PostNL. Business customers For business customers who have a question about our products and services. Twitter Feedback within 60 minutes (during office hours) via @PostNL_Zakelijk. Contact Form You are looking for a partner who provides the complete supply chain in mail, parcel and return solutions to businesses worldwide? Please click here to contact us.