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Will my parcel be delivered to a neighbouring address if I am not at home?
If the sender has not requested a signature for delivery, our driver will attempt to deliver your parcel to a neighbouring address.
For your convenience, the driver may attempt to deliver to a neighbouring address even if the sender has requested a signature for delivery. Please note that he or she will always leave a notification indicating the location of your parcel.
If the sender has requested that the parcel only be delivered to the specified address, we are unable to deliver your parcel to a neighbouring address. Please follow the instructions on the notification to arrange a second delivery attempt or pick up your parcel at a local post office.