PostNL phases reorganisation in the interest of quality
Agreement with Works Council on approach
3 July 2012 at 08:30 CET - The Hague – In the interest of the quality of mail delivery, PostNL is choosing to implement the reorganisation of letter mail it previously announced in a more phased manner. As a consequence of this, PostNL is postponing the opening of new central preparation locations (CPLs) to next year. This also means that no delivery offices will be closed this year, with the exception of the Zaltbommel and IJsselstein offices. Together with the Works Council, the company has developed an approach for a controlled implementation, which will be tested via a number of pilot studies.
On the basis of the above, a decision will be taken in the fall with respect to the way the reorganisation is to be rolled out. PostNL and its employee participation have jointly expressed the confidence that these are the right steps to take. Earlier in April 2012 PostNL decided at the request of the Works Council to hold off on reorganisation of letter post due to quality problems.
Pieter Kunz, Director Operations of PostNL: "Good quality will remain our point of focus. Thus we will only resume rolling out the reorganisation once we are sure that we can limit the impact of the reorganisation on our customers. Our attention is especially focused on obituary notices and medical mail. The agreements we have now made are a good basis for the follow-up steps we will be taking."
PostNL emphasises that it will stick to the basic assumptions on which the reorganisation is based. The other current reorganisations at PostNL, such as transfer of all small transport (collection, pickup services for business clients and mail delivery in rural areas) to a separate unit in PostNL (Auto Unit), moving the Business Points and post boxes from post offices to retailers will proceed according to plan.
In case of discrepancies between the Dutch and English versions of this press release, the Dutch version will prevail.
About PostNL
PostNL is the inventive partner in the world of sending and receiving. We have been so for 200 years already. We are primarily active in the fields of mail, parcels and e-commerce, but we also offer services in the areas of data and document management, direct marketing and fulfilment. Outside the Netherlands, we are active in Germany, the United Kingdom, Italy, Belgium and Luxemburg. PostNL employs a total of approximately 66,000 people. In 2012 our revenues reached almost € 4.3 billion.
We like to stay ahead of things. We are the most modern postal company in the world. We are proud of that. We are an example to the rest of the world in the automatic sorting of mail, we are the first listed postal company and we are the international champion in corporate responsibility, as leader in our sector in the Dow Jones Sustainability Index 2011.