International Service Alerts

Circumstances which can influence the transit time of your international mail

Below you find an overview of the current international service alerts.

The International Service Alerts are also available in Dutch.

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If you have any questions concerning the International Service Alerts then please feel free to contact us.

Current events

United States of America

Date:

18 May 2018
Expected delay:

1-3 days

Country:
United States of America
Reason for service alert:

The national postal service of the United States of America, USPS, has informed us of expected delays in North-East America due to the aftermath of a storm. Damaged infrastructure can cause delays in the upcoming weeks. We will inform you when the situation will be back to normal.

Chile

Date:

18 May 2018
Expected delay:

14 - 28 days

Country:
Chile
Reason for service alert:

We are currently monitoring delays for deliveries in Chile. CorreosChile have informed us of generic capacity concerns at customs due to increasing international volumes. Items can be queued up to 20 working days before being processed by Chilean customs. We will continue to monitor the quality, although it is unclear at this point when the situation will improve. Currently we measure 25 working days total in transit. We will inform you when there are any updates.

Brazil

Date:

18 May 2018
Expected delay:

7 - 14 days

Country:
Brazil
Reason for service alert:

We have received reports of a strike at Brazilian customs. Tax auditors will strike for 30 days, starting 14 May. Only essential operations will continue. We are in close contact with our Brazilian partners to confirm the impact the situation at customs have. We will inform you when the situation will be back to normal.

Belgium

Date:

16 May 2018
Expected delay:

1-3 days

Country:
Belgium
Reason for service alert:

We have been notified of a nationwide strike in Belgium which takes place on 16 May and will affect operations at Bpost, the national postal operator of Belgium. Minor delays can occur throughout the country. We expect that normal operations will resume on 17 May.

United Kingdom

Date:

4 May 2018
Expected delay:

No scan

Country:
United Kingdom
Reason for service alert:

Royal Mail has notified us of an issue with their IT infrastructure. Track and Trace services in the United Kingdom can be affected by this. We will inform you when the situation will be back to normal.

Sweden

Date:

3 May 2018
Expected delay:

No scan

Country:
Sweden
Reason for service alert:

The national postal service of Sweden, PostNord Sverige, has notified us that it has been experiencing IT issues since Thursday, 26 April. Track and Trace services in Sweden might be influenced because of this.

Nicaragua

Date:

26 April 2018
Expected delay:

No service

Country:
Nicaragua
Reason for service alert:

The processing of post in Nicaragua has been halted due to the political unrest in the country. We will continue to accept items for Nicaragua and buffer them in the Netherlands until the embargo has been lifted. Deliveries will suffer delays until the situation has been resolved. We will inform you when the situation will be back to normal.

Brazil

Date:

26 April 2018
Expected delay:

1 - 3 days

Country:
Brazil
Reason for service alert:

We have received reports of a fire in a depot in Indaiatuba, north of Sao Paulo. Items with postcodes between 13330001 and 13349999 can be affected by it.

Greece

Date:

13 April 2018
Expected delay:

4 - 10 days

Country:
Greece
Reason for service alert:

We are monitoring significant improvements for destination Greece since the reported issues in Greece in late Q4 2017. Currently we expect 4 to 10 working days for deliveries in Greece. We expect to see further improvements in the upcoming months.

Bolivia

Date:

11 April 2018
Expected delay:

Solved

Country:
Bolivia
Reason for service alert:

Services to Bolivia have resumed. We expect that backlogs can cause minor delays in the next few days with normal service levels to be reached next week. Please note that the organisation in Bolivia is new and might need time to calibrate its proceses. We will continue to monitor the quality to Bolivia. We will inform you when the situation will be back to normal.

Netherlands

Date:

19 March 2018
Expected delay:
1 - 3 days
Country:
Netherlands
Reason for service alert:

Please be advised that on Sunday 1 and Monday 2 April there are Easter celebrations in the Netherlands. During these two days operations will be on a reduced level.

On 27 April there will be another public holiday, Kingsday, on which there are reduced operations as well. As a result, deliveries in the Netherlands can experience some delay during these holidays.

Brazil

Date:

12 March 2018
Expected delay:
7 - 14 days
Country:
Brazil
Reason for service alert:

We have received notifications of backlogs in Brazil due to capacity issues at the Brazilian national courier. During the weekend worker unions in Brazil have decided to strike from Monday 12 March onwards. The strike has an undefined period and it is uncertain what the scale of the strike will be. We are in close contact with authorities in Brazil to get a clear assessment of the situation. Currently, we measure up to 25 working days for all flows to Brazil, please be advised that this can increase in the upcoming weeks due to the issues in Brazil. We will inform you when the situation will be back to normal. Update 15-03: The strike ended due to a court intervention.

Guatamala

Date:

21 February 2018
Expected delay:
No service
Country:
Guatamala
Reason for service alert:

Due to political developments in Guatemala, the national post courier's license has been suspended since the end of 2016. We have received messages from local authorities that they expect to restart activities in Q3 of 2018. We advice customers not to send items with destination Guatemala until further notice. We will inform you when the situation will be back to normal.

Saudi Arabia & United Arab Emirates

Date:

4 January 2018
Country:
Saudi Arabia
Reason for service alert:

Effective 1 January 2018, a value-added tax (VAT) of 5% will be applied to the total value of each individual item entering the Kingdom of Saudi Arabia and United Arab Emirates to be paid by the consignee. This includes, without exception, all commodities being sent to Saudi Arabia and United Arab Emirates, regardless of their purpose.

It is therefore essential that each CN22/23 provide clear and precise details, including the name of the product and the total value under each item. This will help speed up Customs processing. Missing details may cause delays.

South Africa

Date:

19 October 2017
Expected delay:
7-14 days
Country:
South Africa
Reason for service alert:

Due to unexpected high import volumes, South Africa Post Office is experiencing delays in small packets, parcels, EMS and registered mail. Delays of several weeks can be expected. We will provide further updates when the situation improves, or additional information is available. Update 28-03: We are measuring significant improvements for destination South Africa. Performance was low due to capacity issues at the South African post, which was amplified due to peak volumes in December and January. Currently we measure 20 working days in transit for South Africa. We aim to provide further updates when the situation improves, or additional information when available.

Venezuela

Date:

15 August 2017
Expected delay:
Unknown
Country:
Venezuela
Reason for service alert:

We would like to inform you that itís not possible to send any mail and parcels to Venezuela as the route has been closed off due to the political instability in the country. Currently, we are exploring alternative routes, but advise you not to send any items to Venezuela until further notice.

Should the situation change or if we have a suitable alternative, we will inform you accordingly.