Addressing and attachments
To avoid unnecessary delays, please make sure that your mail or parcels are addressed correctly. Note that for certain deliveries you will be required to fill out a customs form.
Please add the addressee’s phone number when addressing your mail item. This will allow the local postal service to contact the addressee in case of problems (in some countries).
Customs forms for non-EU deliveries
For international deliveries outside the European Union, you are required to fill out a customs form. Use a CN 22 form if the total value of your shipment is less than € 425. Otherwise a CN 23 form should be used.
Include an invoice
In the case of commercial shipments, be sure to attach an invoice. This can be done easily using special self-adhesive envelopes. In most cases, adding an invoice will prevent your shipment from being opened by customs officers.
Certain deliveries require you to obtain official permission from the authorities of the country of destination. For instance in the case of valuable items such as money, precious stones, coins and collectable documents.
Prohibited substances and goods
The following substances and goods may not be sent by mail under any circumstance:
Explosives, such as
- Detonating devices
- Percussion caps for use with replica weapons
- Weapons and firearms
Compressed gas (flammable and non-flammable), such as
- Canisters (e.g. deodorant, perfume)
- Gas cylinders
- Fire extinguishers containing compressed gas
Flammable liquids, such as
- Petrol, methylated spirits
- Flammable solvents and paint
- Chemical detergents
- Paint thinners
Flammable solids, such as
- Nitrocellulose film
- Substances that are dangerous when they come in contact with water
Oxidizing agents, such as
- organic peroxides (e.g. textile and hair dyes)
- adhesives (glue etc)
Toxic or infectious substances, such as
- Bacteria, viruses, parasites etc
Radioactive material, such as
- Medical samples
- Radioactive research samples
Corrosive substances, such as
- Industrial solvents
- Rust removers and rust preventives
- Mercury, battery acid
Other dangerous substances, such as
- narcotic and toxic substances that may cause discomfort, irritation or nausea.
Excise goods (Cigarettes/tobacco)
It is not permitted to send cigarettes and other tobacco products abroad by mail. This includes destinations within the European Union. Please note that local import restrictions may apply for alcohol, perfumes etc.